JIRA ITSM Specialist

2 weeks ago


Jersey City, New Jersey, United States HexaQuEST Global, Inc. Full time
JIRA ITSM Specialist

HexaQuEST Global, Inc. is seeking a skilled JIRA ITSM Specialist to join our team. As a key member of our IT department, you will be responsible for implementing and optimizing IT Service Management (ITSM) solutions using JIRA.

Key Responsibilities:
  • Implement and configure JIRA for ITSM purposes
  • Develop and maintain ticket structures and workflows
  • Optimize ITSM efficiency and reporting
  • Collaborate with cross-functional teams to improve ITSM processes
Requirements:
  • 3+ years of experience working with Atlassian products, specifically JIRA
  • Strong understanding of ITSM principles and best practices
  • Experience with JIRA certification (Atlassian Certified Expert, JIRA Service Project Administrator, or JIRA Administration for the Cloud)
  • 8+ years of experience implementing ITSM solutions (ServiceNow, JIRA, others)
Preferred Qualifications:
  • 3+ years of experience with data analysis and reporting

We are looking for a highly skilled and experienced JIRA ITSM Specialist to join our team. If you have a passion for ITSM and a strong background in JIRA, we encourage you to apply.



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