Customer Service Expert

9 hours ago


Lancaster, Pennsylvania, United States Burnham Holdings, Inc. Full time
Customer Service Representative Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Burnham Holdings, Inc. in Lancaster, PA.

About the Role:

This full-time position will support the sales team by providing exceptional customer service, order processing, and administrative assistance. The ideal candidate will have previous experience in customer-facing roles and excellent communication skills.

Key Responsibilities:
  • Process orders for material or merchandise received from customers, salespeople, or company employees
  • Handle telephone calls from customers and salespeople, providing accurate information on delivery, price, and availability of products
  • Assist sales regions with order planning, coordinate shipments, and complete customer transactions
  • Develop strong relationships with customers and salespeople/representatives
  • Process requests for customer literature and follow up on orders and customer inquiries
  • Answer inquiries regarding Return Material Authorizations and Product Performance Reports
  • Ensure accuracy of information in the computer room
  • Assist other customer support staff as required
Requirements:
  • High school diploma or general education degree (GED) required
  • 2 years of experience in a manufacturing and/or customer service environment preferred
  • Experience in Microsoft Word & Excel preferred
Compensation and Benefits:

The estimated salary for this role is $45,000 - $55,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, 12 paid holidays, vacation time, and 75% tuition reimbursement after 6 months.

Work Environment:

This role requires sitting, standing, walking, reaching, using hands to finger, handle, or feel, and talking or hearing. The employee may occasionally climb or balance, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close and distance vision and ability to differentiate colors.



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