Customer Service Representative

4 weeks ago


Cincinnati, Ohio, United States Fidelity Investments Full time
Job Description:

Are you passionate about making a difference in people's lives? Do you have excellent communication skills and a customer-centric approach? We are seeking an Entry Level Customer Service Representative to join our team at Fidelity Investments.

In this role, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner. You will work closely with our team to develop and implement solutions to improve customer satisfaction and loyalty.

Key Responsibilities:

  • Provide exceptional customer service to clients via phone, email, and chat
  • Answer customer inquiries and resolve issues in a timely and professional manner
  • Work closely with the team to develop and implement solutions to improve customer satisfaction and loyalty
  • Participate in ongoing training and development to improve skills and knowledge

Requirements:

  • 1+ year of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • The opportunity to make a real difference in people's lives

About Fidelity Investments:

Fidelity Investments is a leading provider of financial services, offering a range of products and services to individuals, businesses, and institutions. We are committed to helping our clients achieve their financial goals and live their best lives.



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