Data Center Operations Technician I
4 weeks ago
Flexential is seeking a highly skilled Data Center Operations Technician I to join our team. As a Data Center Operations Technician I, you will be responsible for providing physical and Level II technical support to our customers and resources.
Key Responsibilities:
- Provide timely resolution and/or escalation of Facility and customer issues.
- Maintain a professional attitude and conduct while in the performance of the data center duties.
- Troubleshoot and document technical issues using Flexential ticketing system.
- Follow Flexential Support and Data Center policies, processes, and procedures.
- Provide local access and escort for vendors and carriers.
- Perform remote hands work for internal and external customers.
- Flexibility to support 24/7 operations with ability to work any shift in a 24x7x365 environment.
- Assist and/or complete physical and logical installations of Flexential services.
- Maintain cleanliness of the Data Center and surrounding supporting areas.
- Perform Facilities Rounds and escalate pertinent information.
- Process all in and out bound shipping/receiving for Customer and Flexential Deliveries.
- Operate and Manage Badge Access Security System.
- Assist Critical Infrastructure Manager (CIM) on an as needed basis.
- Work with local mgmt. to maintain cabling and general usage item inventory levels.
- Perform other duties as required and assigned.
Requirements:
- Passion for providing a great customer experience.
- Understanding of Windows and Microsoft Operating systems.
- Must be a self-starter and motivated.
- Excellent verbal and written communications skills.
- Strong attention to detail, making and keeping commitments and meeting deadlines.
- Prefer 1 year of experience working within an IT Support environment.
- AA, BS, or High School Diploma.
- Network+, Security+, and/or CCNA desired.
- Microsoft MCP or MCSA preferred.
Benefits:
- Medical, Telehealth, Dental, and Vision.
- 401(k).
- Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA).
- Life and AD&D.
- Short Term and Long-Term disability.
- Flex Paid Time Off (PTO).
- Leave of Absence.
- Employee Assistance Program.
- Wellness Program.
- Rewards and Recognition Program.
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