Center Operations Director

3 days ago

Englewood, Colorado, United States Soar Autism Center Full time
About Soar Autism Center

Soar Autism Center is a leading provider of interdisciplinary clinics for children with autism and their families. Our mission is to deliver life-shaping services that support children to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family.

Job Summary

We are seeking a highly organized and detail-oriented Center Operations Director to join our team. The successful candidate will have previous experience in managing operations, working with people, and maintaining calm and poise in a fast-paced environment. The ideal candidate will be mission-driven to help young children with autism spectrum disorder.

Key Responsibilities
  • Day-to-Day Center Operations
    • Own local fidelity to Soar's operating processes, including center cleanliness and organization, RBT billable hours management, scheduling, parent communications, etc.
    • Partner with market-level leadership to serve as the local accountability for center performance relative to forecast across key operating metrics, including budget, efficiency, and much more.
    • Work with the local Scheduling Manager to ensure daily scheduling needs are met and cancellations on clients are minimized.
    • Proactively identify local operating challenges in partnership with staff and use a solution-oriented mindset to suggest new policies and procedures as needed.
    • Serve as the core leader in the center, having deep expertise on center operations and expectations, and lead by example in daily processes and decision-making.
    • Manage center supply ordering for toys, office supplies, food, etc.
    • Demonstrate professionalism and maturity to the highest standard in interactions with families, clients, and staff.
  • Client Communication and Relationship Management
    • Manage all non-clinical aspects of the client experience, including building strong relationships with caregivers and providing needed support, owning family communications in partnership with the local clinician team, ensuring strong attendance, driving strong client NPS scores, and addressing all concerns.
    • Answer the phones and manage inbound demand for services.
    • Prepare clients for diagnostic and assessment appointments, including sending information via email, collecting information, and sending reminders.
    • Ensure a smooth onboarding experience for new clients and their caregivers.
    • Manage the front desk, including providing a warm welcome to clients, prospective clients, and employees.
  • Local Leadership
    • Act as the primary people leader for local employees, supervising local clinicians and coaching them on career development and leadership for their RBT supervisees.
    • Partner with the lead clinician to support various clinical staff in clinical excellence and fidelity to expectations (treatment fulfillment, quality, etc.).
    • Manage non-billable task delegation for employees not directly working with clients.
    • Motivate all staff to adhere to center operating policies and procedures.
    • Serve as a liaison to staff, supporting the team when issues / concerns arise, providing guidance on appropriate actions to take and whom to reach out to.
    • Escalate high priority issues to regional leadership as needed, knowing when to ask for help.
    • Collaborate across disciplines to ensure effective communication and care coordination amongst the BCBA, SLP, and OT teams.
  • Meeting and Event Management
    • Plan and lead office meetings and events, including monthly staff meetings, professional development days, and staff lunches.
    • Work with clinical leadership team to plan and execute parent-facing events, including bi-monthly family nights.
    Qualifications/Education
    • Bachelor's degree required, advanced degree preferred.
    • Prefer 5-7+ years of experience in the healthcare provider space, but would consider alternative backgrounds that demonstrate a similar skillset.
    • Require previous people management experience, preferably teams of 8-10 or more people.
    • Require 2-3+ years of operations management experience, with autism or other outpatient clinic experience preferred.
    • This is a full-time position.
    What We Offer
    • Comprehensive health benefits, including medical, dental, and vision plans.
    • Student loan repayment and tuition reimbursement benefits.
    • Priority access for in-network mental health support through our partnership with Sol Mental Health.
    • Tons of support from our multidisciplinary team.
    • A collaborative and fun environment where every team member's contribution is valued.

  • Center Operations Director

    7 days ago

    Englewood, Colorado, United States Soar Autism Center Full time

    Job Title: Center Operations DirectorSoar Autism Center is seeking a highly skilled and experienced Center Operations Director to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our center, ensuring seamless delivery of services to our clients, and driving business growth.Key...

  • Center Director

    3 days ago

    Englewood, Colorado, United States KinderCare Education LLC Full time

    Transforming Young Minds, One Achievement at a TimeAs a Center Director at KinderCare Learning Companies, you will be at the forefront of shaping the future of early childhood education. Our world-class curriculum, center accreditation process, and dedicated teaching staff empower you to make a meaningful impact on the lives of young learners and their...

  • Mission Operations Director

    3 weeks ago

    Englewood, Colorado, United States York Space Systems LLC Full time

    Job Title: Mission Operations DirectorYork Space Systems LLC is seeking a highly skilled Mission Operations Director to join our team. As a key member of our operations team, you will be responsible for leading the development and execution of mission operations plans, procedures, and training programs.Responsibilities:Lead a team of mission operations...

  • Spacecraft Mission Operations Director

    3 weeks ago

    Englewood, Colorado, United States York Space Systems LLC Full time

    Job Title: Spacecraft Mission Operations DirectorYork Space Systems LLC is seeking a highly skilled and experienced Spacecraft Mission Operations Director to join our team. As a key member of our operations team, you will be responsible for leading the mission operations staff and ensuring the successful execution of spacecraft missions.Responsibilities:Lead...

  • Spacecraft Mission Operations Director

    7 days ago

    Englewood, Colorado, United States York Space Systems LLC Full time

    Job Title: Spacecraft Mission Operations DirectorYork Space Systems LLC is seeking a highly skilled and experienced Spacecraft Mission Operations Director to join our team. As a key member of our operations team, you will be responsible for leading the mission operations staff and ensuring the successful execution of spacecraft missions.Responsibilities:Lead...

  • Operations Director

    2 days ago

    Englewood, Colorado, United States Command Service Systems Inc Full time

    Job Title: Operations DirectorCommand Service Systems, Inc is seeking an experienced Operations Director to oversee the day-to-day operations of our janitorial services company. The ideal candidate will have a proven track record of managing a team and driving growth.Manage a team of operations staffOversee the implementation of company policies and...

  • Trauma Program Director

    3 weeks ago

    Englewood, Colorado, United States Swedish Medical Center Full time

    Job SummarySwedish Medical Center is seeking a highly skilled Trauma Program Director to lead our trauma program and provide exceptional patient care. As a key member of our team, you will be responsible for supervising daily activities, implementing clinical protocols, and serving as a clinical resource to staff.Key ResponsibilitiesSupervise and direct...

  • Operations Director

    2 weeks ago

    Englewood, Colorado, United States Command Service Systems Inc Full time

    Job Title: Director of OperationsCommand Service Systems, Inc is seeking a highly skilled and experienced Director of Operations to oversee the day-to-day operations of our janitorial service company. The ideal candidate will have a proven track record of success in managing operations teams, driving growth, and delivering exceptional customer service.Key...

  • Data Center Operations Technician

    3 days ago

    Englewood, Colorado, United States eTeam Inc Full time

    Data Center Operations Technician Job DescriptionWe are seeking a highly skilled Data Center Operations Technician to join our team at eTeam Inc. As a Data Center Operations Technician, you will be responsible for ensuring the safe and efficient operation of our data center and colocation sites.Key Responsibilities:Ensure the safe operation and upkeep of the...

  • Data Center Operations Technician

    4 weeks ago

    Englewood, Colorado, United States Flexential Full time

    Job SummaryWe are seeking a highly skilled Data Center Operations Technician to join our team. As a key member of our operations team, you will be responsible for providing technical support and maintenance for our data center infrastructure.Key ResponsibilitiesProvide technical support and maintenance for data center infrastructure, including servers,...

  • Data Center Operations Technician

    4 weeks ago

    Englewood, Colorado, United States eTeam Inc Full time

    Data Center Operations TechnicianeTeam Inc is seeking a highly skilled Data Center Operations Technician to join our team. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our data centers.Key Responsibilities:Ensure the safe operation and upkeep of the data center and other location...

  • Data Center Operations Specialist

    4 days ago

    Englewood, Colorado, United States Tekfortune Inc Full time

    Data Center Hands Job DescriptionTekfortune Inc is a leading consulting firm specializing in permanent, contract & project-based staffing services for top organizations across various industries.In today's fast-paced economic landscape, virtual recruiting and remote work are crucial for the future of work. To support active project demands and skills gaps,...

  • Data Center Operations Specialist

    2 weeks ago

    Englewood, Colorado, United States Tekfortune Inc Full time

    Data Center Hands Job DescriptionTekfortune Inc is a leading consulting firm specializing in permanent, contract & project-based staffing services for top organizations across various industries. In today's fast-paced economic landscape, virtual recruiting and remote work are crucial for the future of work. Our staffing experts can help you find the best job...

  • Call Center Operations Manager

    2 days ago

    Englewood, Colorado, United States Transdev Full time

    About TransdevTransdev is a leading provider of transportation services, operating in 19 countries with a team of 110,000 employees. We offer a range of mobility solutions, including paratransit services, to cities, counties, airports, and companies across the U.S.Job SummaryWe are seeking a Call Center Supervisor to join our team in Reservations Operations....

  • Call Center Operations Manager

    1 month ago

    Englewood, Colorado, United States Transdev Full time

    About TransdevTransdev is a leading provider of transportation services, operating in 19 countries with a team of 110,000 employees. We offer a range of mobility solutions, including paratransit services, to cities, counties, airports, and universities across the U.S.Job SummaryWe are seeking a Call Center Supervisor to join our team in [location]. The...

  • Call Center Operations Manager

    4 weeks ago

    Englewood, Colorado, United States Transdev Full time

    About TransdevTransdev is a leading provider of transportation services, operating in 19 countries with a team of 110,000 employees. We offer a range of mobility solutions, including paratransit services, to cities, counties, airports, and universities across the U.S.Job SummaryWe are seeking a Call Center Supervisor to join our team in [location]. The...

  • Call Center Operations Manager

    1 month ago

    Englewood, Colorado, United States Transdev Full time

    About TransdevTransdev is a leading provider of transportation services, operating in 19 countries and employing over 110,000 team members worldwide. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.Job SummaryWe are seeking a highly skilled Call Center Supervisor to join our...

  • Call Center Operations Manager

    1 month ago

    Englewood, Colorado, United States Transdev Full time

    About TransdevTransdev is a leading provider of transportation services, operating in 19 countries and employing over 110,000 team members worldwide. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.Job SummaryWe are seeking a highly skilled Call Center Supervisor to join our...

  • Senior Director, Revenue Operations

    4 weeks ago

    Englewood, Colorado, United States Nextworld LLC Full time

    Job Title: Senior Director, Revenue OperationsNextworld LLC is seeking a highly experienced Senior Director, Revenue Operations to lead our revenue operations function. This role will be essential in optimizing our revenue processes, ensuring accurate forecasting and reporting, and managing CRM and marketing automation systems.Key...

  • Director of Case Management and Operations

    2 days ago

    Englewood, Colorado, United States Affinity Executive Search Full time

    Job Summary:The Director of Case Management and Operations will oversee the management and coordination of department activities, ensuring staff compliance with organizational policies and external regulatory agencies. This role requires a registered nurse with leadership experience in case management, excellent communication and presentation skills, and the...