Ambassador - TC Restaurant Group

2 weeks ago


Nashville, Tennessee, United States TC Restaurant Group Full time
Job Summary:

As an Ambassador for TC Restaurant Group, you will be the first point of contact for guests, providing a warm and welcoming experience. Your key responsibilities will include directing guests to their desired venue, answering questions about store hours, entertainment schedules, and seating options, and promoting event happenings at TCRG properties.

Key Responsibilities:

  • Provide exceptional customer service, ensuring a positive experience for all guests.
  • Answer general questions about TCRG properties, including store hours, entertainment schedules, and seating options.
  • Attract customers, network, and promote event happenings at TCRG properties.
  • Provide accurate and relevant information about venue information.
  • Maintain a good rapport with the management team of all locations.
  • Maintain professionalism at the workplace and with coworkers and patrons.
  • Maintain a consistent and high level of energy.
  • Be aware of all daily venue-related events and special hours of operation.
  • Keep a proper and professional appearance and attitude.
  • Maintain and promote a friendly atmosphere for customers and staff.
  • Inform management of any complaints, comments, or incidents.
  • Appear in dress code for all shifts at your scheduled time.
  • Perform other job-related duties as assigned.
Leadership Qualities:

  • Accountability
  • Adherence to Policy
  • Appearance
  • Attitude
  • Dependability
  • Development
  • Guest satisfaction
  • Job skills knowledge
  • Problem-Solving
  • Productivity
  • Punctuality
  • Quality of work
  • Teamwork
  • Working relationships
  • Written and Verbal communication
Requirements:

  • High School Diploma or equivalent required
  • Proof of eligibility to work in the United States
  • Maintain a professional, neat, and well-groomed appearance adhering to Company standards
  • Must have strong problem-solving skills
  • Ability to demonstrate a positive attitude at all times, while maintaining composure and staying focused
  • Ability to maintain personal integrity
  • Ability to work as a team, stay organized, handle various tasks at one time, follow up, and make accurate decisions
  • Work will include indoor and/or outdoor areas. Must have the ability to withstand high and low temperatures
  • Work is typically in an area, which may be unusually hot, cold, noisy, etc.
  • Tasks are performed from a non-sitting and sitting position.
  • Must be able to push and lift to 50 lbs.
  • Constant contact with guests and fellow Team Members is required.
  • Schedule could exceed 30 hours per week and may include overtime when approved by management
  • Work varied shifts to include days, nights, weekends, and holidays
  • Ability to be exposed to day life/nightlife environmental factors including but not limited to secondhand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fast-paced environment.
TC Restaurant Group is an Equal Opportunity Employer.

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