Retail Host/Hostess

3 weeks ago

Nashville, Tennessee, United States TC Restaurant Group Full time
POSITION SUMMARY:

A Customer Service Representative is responsible for providing exceptional guest experiences in our retail venues. This role involves greeting customers warmly, answering questions about merchandise and store policies, and assisting with locating items. The ideal candidate will be able to process payments, maintain a clean and well-stocked sales floor, and work effectively in a fast-paced environment. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE:

  • Greet incoming and departing guests with a genuine smile and eye contact.
  • Suggest items and provide merchandise information to enhance the guest experience.
  • Be alert and observant on the sales floor to assist with guest needs.
  • Work with complaints or customer refunds with a positive attitude and professionalism.
  • Manage financial transactions and process payments in the POS system.
  • Maintain a clean and well-stocked sales floor.
  • Organize stock rooms and accurately track inventory.
REQUIRED SKILLS:

  • Customer-oriented approach and patience.
  • Excellent people skills.
  • Hands-on experience in cashier duties and money handling.
  • Responsible and trustworthy.
  • Attention to detail and strong organization skills.
WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
  • Nightclub, bar, and/or lounge environment.
  • Involves constant public contact.
  • Fast-paced, high-volume, high-energy.
  • Hours may be part-time (less than 30 hours per week).
  • Schedule could exceed 30 hours per week and may include overtime when approved by management.
  • Work varied shifts to include days, nights, weekends, and holidays.
TC Restaurant Group is an Equal Opportunity Employer.

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