IT Support Specialist
4 weeks ago
About the Role:
This position is a key member of our IT support team, responsible for providing technical assistance to our employees across the country. The ideal candidate will have extensive experience in IT support, a passion for technology, and a strong customer service mindset.
Responsibilities:
- Troubleshoot hardware and software issues with Apple and Windows products
- Deploy and manage laptops and desktops using standard MDM deployment tools
- Support and assist employees with AV systems, including audio and video conferencing
- Manage inventory for hardware and software
- Collaborate with other teams to improve the end-user experience
Requirements:
- 2-3+ years of experience in IT support roles
- Basic to intermediate networking skills
- Experience with administration of Apple computer products
- Knowledge of Windows laptops and desktops
- Strong problem-solving skills
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