Healthcare Support Specialist

2 weeks ago

Irvine, California, United States Hoag Memorial Hospital Presbyterian Full time

Salary Range: $ $ /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

Under the supervision of the Site Supervisor or Site Manager, the Float Medical Assistant at Hoag Memorial Hospital Presbyterian performs a range of clinical and administrative tasks to support patient care activities, ensuring efficient patient flow and effective communication within the healthcare team, referring physician offices, and organizational staff.

The Float Medical Assistant embodies a work ethic that aligns with the mission, vision, and values of Hoag Memorial Hospital Presbyterian. Engages in continuous quality improvement initiatives and maintains a comprehensive understanding of departmental standard operating procedures, including the use of specialized equipment, quality control protocols, and preventive maintenance practices.

Key Responsibilities


• Welcomes and assists multiple patients, ensuring timely service:

  • Utilizes a positive and professional tone when interacting with patients and customers, both in person and over the phone.
  • Manages incoming calls, schedules appointments, and performs front-office duties as required.


• Under the guidance of the Site Supervisor or Site Manager, the Float Medical Assistant will:

  • Accompany patients to examination rooms.
  • Support the RN by gathering, recording, and reporting patient-specific data, including vital signs.
  • Collect and manage laboratory specimens according to established protocols.
  • Clarify instructions to ensure patient care is executed without delays or misunderstandings.
  • Promptly report any unusual observations or changes in patient conditions.
  • Assist physicians during examinations and procedures, executing orders as directed.
  • Ensure that patient care is delivered in compliance with professional regulatory standards.


• Manage patient flow and guarantee timely care delivery.


• Perform unit tasks such as cleaning examination areas, sanitizing equipment, disposing of waste, and running errands.


• Replenish supplies in treatment rooms, maintaining appropriate inventory levels, and notify relevant staff when orders are necessary.


• Prioritize tasks and complete all assignments promptly.


• Demonstrate the knowledge and skills necessary to provide care suitable for the patient population as outlined in the job description and competencies.


• This position may require local travel between various organizational locations.


• Participation in meetings outside of standard business hours may be required, including evenings, weekends, and holidays as needed.


• Perform additional duties as assigned.

Float Medical Assistant

The Float Medical Assistant fulfills all responsibilities of a Medical Assistant as described above. Additionally, the Float Medical Assistant will travel between various locations based on organizational needs and must be adaptable to sudden schedule changes.

Education, Training, and Experience

Required:

Medical Assistant


• High school diploma or equivalent.


• Completion of a Medical Assistant program or equivalent work experience.


• At least one (1) year of prior medical back-office experience, preferably in an acute healthcare setting.

Preferred:


• Associate or Bachelor's degree in a healthcare-related field.

Skills and Qualifications

Required:


• Strong communication skills; customer-focused; exceptional attention to detail; ability to prioritize tasks and meet deadlines; strong interpersonal skills; capable of working in a team environment.


• Basic keyboarding skills at 35 WPM.


• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.


• Proven ability to interact effectively with all levels of customers (physicians, organizational staff, insurance companies, patients, and family members).


• Basic understanding of medical terminology.

Preferred:


• Bilingual or multilingual candidates are encouraged to apply.

Licenses and Certifications

Required:


• BLS certification.

Preferred:


• Certified Medical Assistant or a valid current Limited Phlebotomy Certification.

Hoag Memorial Hospital Presbyterian is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. The organization is committed to providing a work environment free of discrimination and harassment, hiring a diverse workforce that can achieve its full potential in pursuit of organizational objectives.

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