Family Center Scheduler and Reception Specialist

2 weeks ago

Abilene, Texas, United States New Horizons Ranch & Center, Inc. Full time
Position Overview

We are seeking a friendly and competent Reception Specialist to enhance our team of dedicated professionals. Candidates should exhibit a strong work ethic, the capability to work autonomously, and a genuine enthusiasm for engaging with children and families.

This role is integral to our Family Center, focusing on the coordination of appointments for all therapists, providing exceptional hospitality within the office, performing clerical tasks, and ensuring outstanding service for our clients. All personnel at New Horizons are expected to understand, practice, and embody the New Horizons Philosophy of Keeping Kids First.

Keeping Kids First means that every decision and action is driven by the highest needs of the individual child. New Horizons maintains a zero-tolerance policy for any actions that compromise the safety of children from abuse, neglect, and exploitation.

At New Horizons, we prioritize the well-being of children while offering a secure, therapeutic, and nurturing environment for youth. Our services cater to children and adolescents impacted by abuse, neglect, and exploitation through our Child Placing Agency, counseling programs, and residential treatment facilities.

Our Family Center provides therapeutic services and resources to children and adolescents in foster care.

We are looking for a candidate who:

  • Is committed to empowering others and finding effective solutions to challenges.
  • Builds respectful relationships.
  • Collaborates effectively with colleagues and other professionals.
  • Exhibits strong interpersonal skills.
  • Maintains an organized filing system in compliance with HIPAA and relevant standards.
  • Establishes appropriate boundaries in both professional relationships and personal work ethic.
  • Embodies the Philosophy of New Horizons.
  • Demonstrates excellent organizational and time management abilities.
  • Possesses strong written, verbal, and electronic communication skills.

Key Responsibilities include, but are not limited to:

  • Ensuring the safety of children.
  • Adhering to the New Horizons Employee Handbook.
  • Welcoming all incoming clients and directing them to the appropriate staff.
  • Collaborating with other personnel and service providers.
  • Managing the appointment calendar for all therapists.
  • Overseeing the waiting list for intakes and assessments.
  • Maintaining communication with clients to schedule, confirm, and adjust appointments.
  • Processing referrals and distributing them as needed.
  • Setting up client records and appointments for billing purposes.
  • Handling phone calls and messages, screening and routing them appropriately.
  • Exhibiting excellent phone etiquette and interpersonal skills.
  • Organizing and maintaining user-friendly filing systems while ensuring confidentiality.
  • Securing all files in a functional manner.
  • Complying with guidelines for maintaining client files.
  • Accurately entering data into electronic systems.
  • Completing office correspondence and documentation promptly.
  • Monitoring and maintaining a safe and clean facility.
  • Managing inventory and purchasing office supplies.
  • Ensuring the operability of office equipment.

Qualifications for this role include:

  • Must be at least twenty-one (21) years of age.
  • High School Diploma with one (1) year of administrative experience or nine (9) months of formal training.
  • Ability to operate various office equipment.
  • Basic accounting skills.
  • Familiarity with forms maintenance and filing systems.
  • Understanding of cultural diversity and ability to work with diverse populations.
  • Successful completion of a background check, drug screening, and tuberculosis screening.
  • Effective oral and written communication skills, including proper telephone manners.
  • Proficiency in technological requirements, including knowledge of Windows, Microsoft Word, Excel, and effective Internet use.

New Horizons offers:

  • A supportive team environment focused on accountability and safety.
  • 100% Paid Employee Health Insurance Premiums.
  • Retirement and Flexible Spending Account options.
  • Paid Time Off.

About New Horizons Ranch & Center, Inc.:

  • Founded in 1971, New Horizons has been dedicated to assisting children and families throughout Texas.
  • Our mission is to foster an environment where children, families, and staff can heal and grow through caring relationships and unconditional support.

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