Network Operations Associate

2 weeks ago


Pampa, Texas, United States Resound Networks LLC Full time
About the Role
Roland Networks LLC is a growing wireless internet service provider (WISP) that offers reliable and affordable high-speed internet services to residential and business customers. We are looking for a motivated and detail-oriented individual to fill the position of Scheduling/Dispatch Representative.

This role plays a key part in ensuring efficient scheduling and exceptional customer service. The successful candidate will have strong organizational skills, be able to prioritize tasks effectively, and maintain accurate records.

As a Scheduling/Dispatch Representative, you will work closely with various departments to optimize scheduling processes and contribute to the company's continued growth and success.

Responsibilities:
  1. Update and maintain installer schedules to ensure timely service delivery.
  2. Coordinate with customers to communicate any changes or delays in their scheduled appointments.
  3. Develop and implement strategies to improve scheduling efficiency and minimize downtime.
  4. Work collaboratively with other teams to enhance overall operational efficiency.
  5. Ensure seamless communication with customers and internal stakeholders.

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