Customer Service Associate
2 weeks ago
Resound Networks LLC is a leading provider of wireless internet services, serving numerous locations across the southwestern United States. We are committed to delivering fast and reliable internet solutions to our residential and commercial clients.
This role combines sales and scheduling responsibilities, requiring strong communication skills, attention to detail, and the ability to work effectively in a team environment.
- Main Responsibilities:
- Prospect and convert leads into sales opportunities.
- Develop and maintain relationships with existing customers.
- Record and track customer interactions and sales data within our CRM system.
- Meet and exceed sales targets and performance metrics.
- Deliver exceptional customer support to ensure high client satisfaction.
- Collaborate with the sales team to identify growth opportunities.
- Coordinate job scheduling, including installations, service visits, etc.
- Maintain accurate and up-to-date installer schedules.
- Communicate schedule changes or delays to customers.
- Optimize current and future scheduling to maximize route efficiency.
- Foster cooperation between departments to enhance scheduling effectiveness.
- Reschedule appointments when necessary in a timely manner.
- Respond to scheduling inquiries via phone and email.
- Perform other administrative and billing tasks as required.
We estimate this position's annual salary to be around $50,000-$60,000 based on industry standards and local market conditions.
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Customer Service Representative
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