Infrastructure Support Lead
2 weeks ago
Position: Site Engineer Lead
Employment Type: Full Time
Experience Level: 8+ Years
Location: Jersey City, NJ
Key ResponsibilitiesAs a Site Engineer Lead, you will be responsible for:
- Providing daily assistance to end users regarding hardware and software challenges.
- Supporting senior management with routine IT operational tasks.
- Delivering hands-on support for remote teams.
- Coordinating with local service providers for internet, MPLS, and IT asset maintenance.
- Maintaining and tracking IT assets within the system for proper allocation and deallocation.
- Offering audio-visual support for meetings.
- Exhibiting a thorough understanding of DHCP, DNS, IP Addressing, and Authentication within corporate active directories, as well as managing both wireless and wired office printers.
- Overseeing compliance with security components on end-user systems.
- Applying Windows security patches on end-user systems through patch management tools.
- Gathering evidence from systems to meet audit requirements.
- Managing backups and restoring data as necessary.
- Collaborating with various teams to configure and troubleshoot servers and network devices.
- Working with vendors to resolve hardware-related issues.
- Implementing processes for incident management, service request management, change management, and problem management.
- Providing proficient end-user support for Apple products including MacBooks, iPads, and iPhones.
- Ensuring adherence to all security hardening and vulnerability management protocols.
Essential Skills:
- Strong communication skills in English.
- Knowledge of Cisco IT networking, Poly Devices, and Apple products.
- Certifications such as CCNA, ITIL, or MCP are preferred.
- Familiarity with ITIL processes is essential.
Tekshapers Inc. is committed to providing equal employment opportunities and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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