Parking Facility Guest Liaison

2 weeks ago


St Louis, Missouri, United States St. Louis Parking Company Full time
Job Overview

Company Background

St. Louis Parking Company is a family-operated enterprise deeply rooted in the St. Louis community. We pride ourselves on delivering outstanding service to both our clients and team members. Our hands-on management approach and extensive knowledge of the local market have established us as one of the oldest and largest parking service providers in the St. Louis area, managing over 100 distinct parking facilities that accommodate more than 57,000 vehicles daily.

We are currently seeking both part-time and full-time Parking Ambassadors for various locations. If you possess experience in customer service, cash handling, and enjoy interacting with the public while delivering exceptional service to a diverse clientele, this role may be an excellent fit for you. Join our family-oriented and diverse team of professionals.

Key Responsibilities

  • Welcome all guests upon arrival and departure with a friendly demeanor, ensuring to maintain eye contact and a warm smile.
  • Uphold the company's service standards with every customer interaction, including adhering to uniform and appearance guidelines, addressing issues promptly and professionally, and expressing gratitude at the conclusion of each interaction.
  • Assist customers with transaction processing, whether through credit card transactions or validation, following the company's standard operating procedures.
  • Possess comprehensive knowledge of the surrounding area, including directions to major routes and local attractions, to provide accurate assistance to customers.
  • Keep a tidy and organized work environment at all times, including routine cleaning and maintenance of the area.

Required Qualifications

  • High School diploma or GED.
  • Ability to read and understand verbal instructions and written communications.
  • Effective communication skills, both verbally and in writing.
  • Maintain a professional and friendly demeanor when interacting with colleagues and customers.
  • Capable of resolving customer inquiries in a courteous and professional manner.

Work Schedule

  • Shifts typically from 3:00 PM to 11:00 PM (or 3:00 AM depending on operational needs).
  • Work schedules are provided one week in advance.

Benefits and Perks

  • Medical, Dental, and Vision coverage.
  • 401k plan with a 4% company match.
  • Flexible Spending Account (FSA) options.
  • Dependent Care Flexible Spending Account (DCFSA).
  • Employee Assistance Program.
  • Voluntary benefits available.
  • 6 Paid Holidays and Paid Time Off.
  • Complimentary parking.

Compensation

  • Hourly wage of $13.80.
  • Weekly pay schedule.
  • Referral bonus program.
  • Recognition and rewards program bonuses.

St. Louis Parking Company is an equal opportunity employer.


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