Assistant General Manager, Venues Operations

2 weeks ago

Kansas City, Missouri, United States AEG Full time
About the Role

We are seeking an exceptional Assistant General Manager to lead the day-to-day operations and management of Security, Guest & Team Member Services, Stadium Operations, Facilities and Parking & Transportation at CPKC Stadium, The University of Kansas Health System Training Center and Riverside Sports Complex.

Key Responsibilities
  • Oversee overall day-to-day venue operations as delegated by VP, Stadium Business Development/General Manager
  • Establish and lead a highly skilled operational staff capable of launching and sustaining a best-in-class operation
  • Foster an internal culture with a management team and staff that consistently identifies and capitalizes on opportunities for improvement
  • Develop and execute safety and security initiatives to ensure every measure is taken to maintain a secure environment for staff and guests
  • Oversee the design and evolution of the venue parking and transportation plan and implementation
  • Partner with Technology lead to identify and implement appropriate technology solutions to increase customer service satisfaction, drive operational efficiency and maximize productivity
  • Identify, monitor, and manage all elements affecting the fan experience, such as traffic/parking and ingress/egress. Coordinate with city officials to manage traffic and parking logistics for each specific event. Oversee the coordination and management of safety providers, including police, fire, and paramedic services
  • Design and spearhead an innovative and forward-thinking 360-degree fan experience program, proactively identifying opportunities to elevate the overall in-venue product
  • Drive innovation in the development of service policies and infrastructure, aiming to maximize the guest, partner, and customer experience to exemplary levels
  • In partnership with VP, Stadium Business Development/General Manager, cultivate and maintain key relationships, including those with local and federal law enforcement, fire departments and local city officials
  • Oversee scheduling and labor allocation with efficiency, effectiveness and productivity in mind
Requirements
  • Bachelor's degree in business, facility management, hospitality or a relevant field
  • 7+ years of experience in facility management and managing individuals
  • Proven track record in managing top-tier convention centers, stadiums, arenas, or similar high-volume event facilities
  • Exceptionally organized with strong project coordination and management skills, capable of meeting tight deadlines and thriving in a high-pressure environment
  • Dedicated to developing an outstanding facility operations department, emphasizing excellence in customer service, fostering a positive work environment for all staff, and effectively managing departmental and expense objectives
  • In-depth knowledge of all aspects of facility management, encompassing crisis management, stadium operations, security, guest services, and food and beverage operations
What We Offer

We provide opportunities for professional growth and development and invest in our employees through competitive pay, robust health care and wellness benefits, and employee resources and networking.

Equal Employment Opportunity

We value diversity and seek world-class employees of all backgrounds. The Kansas City Current values diversity and is looking for extraordinary employees of all backgrounds. We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.

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