Assistant General Manager

1 week ago

Kansas City, Missouri, United States 1147 - Dave's Hot Chicken - Broadway Full time
Job Summary

This is a salaried position that requires a minimum of 45 hours per week. The Assistant General Manager will support the General Manager in coordinating, directing, and planning everyday business operations.

Key Responsibilities
  • Ensure that Assistant Managers, Shift Leaders, and Team Members are performing their job responsibilities and meeting expectations in all areas of their job.
  • Act as the General Manager when they are away from the restaurant.
  • Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities.
  • Abide by and enforce the rules and direction given by the Restaurant Management Team.
  • Communicate with the immediate Supervisor when additional training guidance and practice are needed.
  • Effectively and consistently perform Ops Walks and Q&A checks to correct areas of opportunity.
  • Organize shift schedules for Team Members and monitor attendance, tardiness, and time off.
  • Assign duties to specific Team Members based on role and skill level.
  • Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success.
  • Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude.
  • Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high-touch-point areas, and servicing restrooms.
  • Handle Guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy.
  • Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy.
  • Provide direction, supervision, and feedback to maintain high levels of productivity and Team morale.
  • Communicate Shift Leader and Team Member work performance to the Restaurant Management Team and address performance issues.
  • Train new and current Team Members.
  • Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team.
  • Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader.
  • Complete all required administrative duties and daily paperwork, including required checklists.
  • Manage purchasing, inventory, maintenance, and other operational functions.
  • Develop strategies for better workplace efficiency and goal achievement.
  • Ensure all required administrative duties and daily paperwork, including required checklists, are completed.
  • Ensure the Restaurant is opened and closed according to DHC Policy.
  • Establish an environment of trust to ensure honest, open, and direct communication.
  • Role model and set a positive example for the entire team in all aspects of business and personnel practices.
  • Follow all company guidelines for food and cash controls and follow all cost control guidelines to maintain and minimize restaurant costs.
  • Communicate effectively with Assistant Managers, Shift Leaders, Team Members, and resolve any interpersonal issues as needed.
Requirements
  • Current student or high school diploma/GED preferred.
  • Must be at least 18 years old and fluent in English.
  • Previous Assistant Manager/Shift Leader experience.
  • Certified in all stations as a Shift Leader following the DHC Training Program.
  • Flexibility to work nights, weekends, holidays, opening, and closing shifts.
  • Ability to stand for long periods of time and work in a fast-paced environment.
  • Ability to bend and stoop and lift comfortably.
  • Ability to work in close quarters and around heat.
  • Positive attitude while conducting any and all duties.
  • Commitment to Guest satisfaction. Looks at Restaurant Operations from a Guest's point of view.
  • Effective communicator with co-workers and the Restaurant Management Team.
  • Excellent organization, planning, time management, delegation, and problem-solving skills.
  • Strong attention to detail and ability to multitask.
  • Confident, proactive, and willing to take on challenges.
Transportation & Accessibility

Must have reliable transportation to work, a driver's license, and proof of insurance.

  • Must have a telephone or other reliable method of communicating with Restaurant Management Team and co-workers.

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