Epic Systems Analyst

1 week ago

Shreveport, United States Christus Health Full time
Job Summary

The Application System Analyst II serves as a liaison between system end-users, operational leaders, and vendors to design, build, and optimize assigned applications in a timely and high-quality manner.

Key Responsibilities
  • Analyze business issues/requirements and workflows to apply application knowledge and meet operational and organizational needs.
  • Collaborate with customers to analyze, test, and document medium to high complexity activities of assigned software.
  • Develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes to meet operational and technical requirements.
  • Provide application support and optimization, working closely with the Service Desk to assist in responding to service requests.
  • Collaborate across project borders with other teams, thinking outside the box and proposing practical solutions to issues.
  • Provide oversight and project management to assigned tasks, demonstrating a solid/working level of subject matter expertise in providing support to projects, customers, and other teams.
  • Utilize application training, application websites, and application resource materials regularly and effectively, guiding newer team members in utilizing these resources.
  • Thoroughly understand operations, proactively identifying opportunities to enhance customer usability, efficiency, and/or experience.
  • Represent user needs and expectations in larger, more complex system updates and enhancements, providing clear and organized status reporting on key project areas to stakeholders.
  • Perform working-level process and requirement analysis, including process mapping, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross-team solutions.
  • Responsible for completing working-level gap analysis and providing recommendations.
  • Able to clearly articulate complex design, configuration issues to end-users and project stakeholders, maintaining relationships with end-user leadership post-engagement.
  • Proactively address end-user conflicts, contributing to strategy discussions by identifying options with associated pros and cons with team members.
  • Facilitate making timely decisions, making sound decisions even in the absence of complete information, recognizing when a quick 80% resolution will suffice.
  • Adhere to organization standards for system configuration and change control, demonstrating strong technical proficiency in application-specific design and configuration.
  • Able to clearly articulate and communicate core design, configuration concepts to end-users, independently analyzing, designing, and configuring the application.
  • Collaborate and develop strong relationships with end-user communities, customers, and business partners, collaborating with Operational Leaders to focus on standardized best practice workflow processes and content.
  • Coordinates code changes with appropriate vendors related to financial and business application issues, collaborating with Technical Teams to identify and infrastructure-related issues that have resulted in application issues.
  • Share industry best practices from vendors with Operational Leaders, demonstrating increasing technical knowledge of the assigned application, including relationships of infrastructure and impact to users if unavailable.
  • Serves as a liaison between business operations and providers, internal information technology, system users, and vendors, working within defined project objectives for issue and problem resolution.
  • Follows strict change management processes, ensuring proper approval, testing, and validation of system changes, delivering written documentation to end-users and leadership that shows consistency and attentive review.
  • Is a team player, able to proactively communicate issues and concepts to project leadership, periodically reviewing and auto-correcting skills, habits, work ethic, and behaviors, managing work in an effective and agreeable way among peers.
  • Associate is sensitive and aware of how others perceive them, taking care to ensure smooth and effective working relationships and environments.
  • Proactively and independently troubleshoot and resolve moderate incidents and requests without direction, maintaining high standards for quality of work for self and others.
  • Provides oversight and feedback on team member design, configuration, and deliverables, managing medium complexity projects/requests, collaborating with team members as needed.
  • Proactively evaluates all new release and functionality of applications, completing assigned courses within Healthstream, other electronic tracking tools for educational-related material, or attending presentations in person as assigned.
  • Ensure the services provided contribute to the successful accomplishment of the primary mission of the department, escalating when SLAs are breached or appropriate vendor action is not occurring.
  • May be required to travel to perform duties, may be required to work additional hours as needed during critical problems, assist in preparation and conducting of continuing formal or informal training sessions for users and co-workers.
  • Identifies and seizes new opportunities, displays a can-do attitude in good and bad times, and steps up to handle tough issues.
Requirements
  • Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems.
  • Ability to present complex data in a meaningful method, i.e., charts, graphs.
  • Ability to adjust to and implement change.
  • Problem-solving skills.
  • Multitasking skills.
  • Work as a team member.
  • Proficient in Microsoft applications including Word, Excel, and PowerPoint.
  • Excellent customer service skills.
  • Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education.
  • Strong organizational skills in managing multiple priorities.
  • 3+ Years of experience.
  • 2+ years within healthcare, business, or information systems.
  • Solves moderate incidents without direction.
  • Develops new functionality for requests with little direction.
  • Works in a team setting, sharing information and assisting other junior-level team members.
  • Possesses detailed healthcare knowledge and systems expertise.
  • Makes decisions regarding own work on primarily routine cases.
  • Works under minimal supervision, uses independent judgment requiring analysis of variable factors.
  • Collaborates with senior team members to develop approaches and solutions.
  • Mentors and may train team members within own functional or application.
  • Associated certifications on area of focus, preferred.
For Epic Analysts:
  • Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date).
  • Certifications or Proficiencies must stay current by maintaining new version training.

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