Epic Systems Analyst

2 weeks ago

Shreveport, Louisiana, United States CHRISTUS Health Full time
Job Summary

We are seeking a highly skilled Epic Systems Analyst to join our team at CHRISTUS Health. As an Epic Systems Analyst, you will serve as a liaison between system end-users, operational leaders, and vendors to design, build, and optimize assigned applications in a timely and high-quality manner.

Key Responsibilities
  • Analyze business issues/requirements and workflows to apply application knowledge and meet operational and organizational needs.
  • Collaborate with customers to contribute to the analysis, testing, and documentation of medium to high complexity activities of assigned software.
  • Develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes to meet operational and technical requirements.
  • Collaborate across project borders with other teams to think outside the box and propose practical solutions to issues.
  • Provide oversight and project management to assigned tasks, demonstrating a solid/working level of subject matter expertise in providing support to projects, customers, and other teams.
  • Utilize application training, application web site, and application resource materials regularly and effectively to guide newer team members in utilizing these resources.
  • Thorough knowledge and understanding of operations to proactively identify opportunities to enhance customer usability, efficiency, and/or experience.
  • Represent user needs and expectations in larger, more complex system updates and enhancements.
  • Perform working-level process and requirement analysis, including process mapping, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross-team solutions.
  • Responsible for completing working-level gap analysis and providing recommendations.
  • Able to clearly articulate complex design, configuration issues to end-users and project stakeholders.
  • Maintain relationships with end-user leadership post-engagement and proactively address end-user conflicts.
  • Contribute to strategy discussions by identifying options with associated pros and cons with team members.
  • Facilitate making timely decisions and make sound decisions even in the absence of complete information.
  • Recognize when a quick 80% resolution will suffice.
  • Adhere to organization standards for system configuration and change control.
  • Strong technical proficiency in application-specific design and configuration.
  • Able to clearly articulate and communicate core design, configuration concepts to end-users.
  • Able to independently analyze, design, and configure the application.
  • Able to teach design, configuration concepts to new team members.
  • Collaborate and develop strong relationships with end-user communities, customers, and business partners.
  • Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes.
  • Coordinates code changes with appropriate vendor related to financial and business application issues.
  • Collaborates with Technical Team to identify and infrastructure-related issues that have resulted in application issues.
  • Share industry best practices from vendors with Operational Leaders.
  • Demonstrates increasing technical knowledge of the assigned application, including relationships of infrastructure and impact to user if unavailable.
  • Serves as a liaison between business operations and providers, internal information technology, system users, and vendors working within the defined project objectives for issue and problem resolution.
  • Follows strict change management processes ensuring proper approval, testing, and validation of system changes.
  • Written documentation delivered to end-users and leadership shows consistency and attentive review.
  • Is a team player and able to proactively communicate issues and concepts to project leadership.
  • Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers.
  • Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments.
  • Proactively and independently troubleshoot and resolve moderate incidents and requests without direction.
  • Maintains high standards for quality of work for self and others.
  • Provides oversight and feedback on team member design, configuration, and deliverables.
  • Manages medium complexity projects/requests.
  • Collaborates with team members as needed.
  • Proactively evaluates all new release and functionality of applications.
  • Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned.
  • Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department.
  • Escalates when SLAs are breached or appropriate vendor action is not occurring.
  • May be required to travel to perform duties.
  • May be required to work additional hours as needed during critical problems.
  • Assist in preparation and conducting of continuing formal or informal training session for users and co-workers.
  • Identifies and seizes new opportunities, displays can-do attitude in good and bad times, and steps up to handle tough issues.
  • Performs other duties as assigned.
Requirements
  • Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems.
  • Ability to present complex data in meaningful method, i.e., charts, graphs.
  • Ability to adjust to and implement change.
  • Problem-solving skills.
  • Multitasking skills.
  • Work as a team member.
  • Proficient in Microsoft applications including Word, Excel, and PowerPoint.
  • Excellent customer service skills.
  • Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education.
  • Strong organizational skills in managing multiple priorities.
  • 3+ Years of experience.
  • 2+ years within healthcare, business, or information systems.
  • Solves moderate incidents without direction.
  • Develops new functionality for requests with little direction.
  • Works in a team setting, sharing information and assisting other junior-level team members.
  • Possesses detailed healthcare knowledge and systems expertise.
  • Makes decisions regarding own work on primarily routine cases.
  • Works under minimal supervision, uses independent judgment requiring analysis of variable factors.
  • Collaborates with senior team members to develop approaches and solutions.
  • Mentors and may train team members within own functional or application.
  • Associated certifications on area of focus, preferred.
Preferred Certifications
  • Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date).
  • Certifications or Proficiencies must stay current by maintaining new version training.

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