Clinical Secretary

4 weeks ago


Lebanon, Pennsylvania, United States Dartmouth-Hitchcock Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Clinical Secretary to join our team at Dartmouth-Hitchcock Health. As a Clinical Secretary, you will play a critical role in ensuring the smooth operation of our clinical services.

Key Responsibilities
  • Respond to patient calls and provide general information and education.
  • Greet patients arriving for appointments, provide questionnaires, and assist with form completion.
  • Assess patient needs and process requests for prescriptions, forms, appointments, or direct communication with clinical support.
  • Review schedules daily for accuracy and make adjustments as needed.
  • Manage multiple e-DH worklists and reschedule patients to ensure schedules are fully booked.
  • Complete follow-up tasks as directed by the After Visit Summary.
  • Receive and process incoming phone calls, messages, and faxes.
  • Monitor and complete system messages in a timely manner.
  • Support providers and staff in addressing patient questions and concerns.
  • Act as liaison between primary care physicians and specialists outside of DH.
  • Monitor referral work queues and process new referrals according to established procedures.
Requirements
  • High school graduate or equivalent with 1 year experience in a provider office.
  • Knowledge of insurance benefit programs and medical terminology.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize multiple tasks and work in a fast-paced environment.

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