Clinical Secretary
1 month ago
We are seeking a highly skilled Clinical Secretary to join our team at Dartmouth Health. This unique role will support our Inpatient Birthing Pavilion, providing exceptional patient care and administrative support.
Key Responsibilities- Support the unit with admitting and discharging patients, creating new medical records for babies, and providing communication support to patients/families of admitted patients.
- Respond to patient calls, providing general information and education, and greet patients arriving for appointments, providing questionnaire(s) and assisting with completion of forms and use of technology.
- Assess needs of patients without appointments, process requests for prescriptions, forms, appointments, or need to speak directly to clinical support, and review schedules daily for accuracy in scheduling, needed ancillaries, and incoming records.
- Manage multiple e-DH worklists, reschedule patients to assure schedules are fully booked, and patients' needs are met, and complete any follow-up needs for patients as directed by the After Visit Summary.
- Receive incoming phone calls, assess needs of the caller, process requests, take messages, schedule appointments, or transfer the call, and monitor and complete system messages in a timely manner to meet patients' needs.
- Complete Authorizations and Pre-Certifications for all external and stat procedures, and review all provider schedules at the end of day to identify and contact those patients who require follow-up and process letters to no-shows in accordance with current policy.
- Support providers and staff in addressing patient questions/concerns, provide instruction/support to providers and staff on communicating with patients regarding these questions or concerns, and monitor the waiting room for patients in distress and seek assistance when needed.
- Manage multiple in-baskets by monitoring, prioritizing, and properly routing the messages, complete tasks as assigned by providers or clinical staff, and act as liaison between primary care physicians and specialists outside DH.
- Monitor referral work queues for internal and external referrals, process new referrals according to established procedures, and track queue status to ensure that referrals are completed.
- Implement and monitor DH policies and procedures, participate in initiatives to improve the referral management process, and deliver mail to the mail room and pick up mail to be distributed within the department on a daily basis.
- High school graduate or equivalent with 1 year experience in a provider office.
- Knowledge of insurance benefit programs and medical terminology.
- Ability to effectively interact with providers, staff, patients, and insurance plan representatives.
- Able to prioritize multiple tasks, have prior computer experience, excellent communication skills, and attention to detail.
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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2 weeks ago
Lebanon, New Hampshire, United States Dartmouth Health Full timeJob SummaryWe are seeking a highly skilled Clinical Secretary to join our team at Dartmouth Health. The successful candidate will be responsible for providing administrative support to our clinical staff, ensuring the smooth operation of our birthing pavilion.Key ResponsibilitiesAdministrative Support: Provide administrative support to our clinical staff,...
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Lebanon, United States Dartmouth Health Full timeOverviewReviews, processes, and tracks all referrals for services delivered by providers. Schedules appointments, tests or procedures, responds to patient calls, provides instruction/support to staff for communicating with patients and may act as liaison between physicians & specialists outside of D-H. This is a multi-department float...
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