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Store Operations Manager

1 month ago

Raleigh, North Carolina, United States Rack Room Shoes Full time
Job Summary

The Store Operations Manager assists in supervising and managing all day-to-day store operations while ensuring 100% compliance with established Company policies and procedures. This role provides leadership, guidance, and training to store staff via direction from the Store Manager and Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Store Operations Manager assumes full responsibility for all store operations.

Key Responsibilities
  • Primary responsibility is the safety and welfare of employees and customers.
  • Create, establish, and maintain an excellent customer shopping experience.
  • Manage customer issues with a sense of urgency and to the satisfaction of our customer.
  • Inventory Control responsibilities to include adherence to all policies and procedures in regards to shipping and receiving, price management, singles, damaged merchandise, and conducting a physical inventory.
  • Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards for merchandise placement, sales floor maintenance and housekeeping, promotional event directions, materials, and signage.
  • Payroll Control responsibilities to include adherence to all policies and procedures in regards to scheduling, payroll budget compliance, time and attendance.
  • Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to utilization of all available training tools and consistent reinforcement of customer service standards.
  • Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Qualifications
  • An approved background check.
  • Effective verbal and written communication skills.
  • Managerial and organizational skills.