Hospitality Operations Manager
4 days ago
The Hotel at Auburn University seeks a skilled Hospitality Operations Manager to oversee the daily operations of our Front Desk, Guest Services, and Housekeeping departments. This is an excellent opportunity for a motivated and experienced professional to join our team and drive excellence in customer service and hotel operations.
Job Description:
- Enhance the quality of life for our internal and external clients by establishing service standards of excellence in Front Desk, Guest Services, and Housekeeping departments.
- Maintain knowledge of the hotel, university, and local events and amenities.
- Build and strengthen relationships with guests that enable future bookings.
- Perform all duties of Front Desk Agent, PBX Operator, Reservationist, Bellmen, Valet, Room Attendant, Hall Attendant, Lobby Attendant, Laundry Attendant, etc. when needed.
We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, and a comprehensive benefits package including health insurance, 401(k) matching, and paid time off.
This position requires a minimum of 2 years of customer service and/or hotel experience, as well as strong organizational skills, problem-solving abilities, and excellent written and verbal communication skills.
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