Operations Manager
6 days ago
The Hotel at Auburn University seeks an experienced Operations Manager to oversee the daily operations of our café. This role is responsible for ensuring exceptional customer service, efficient workflow, and adherence to quality standards.
About the Role
This position requires a strong leader who can manage a team, control inventory, and maintain a clean and organized environment. The ideal candidate will have previous experience in a supervisory role in a café or restaurant setting, preferably with knowledge of food safety and sanitation guidelines.
Responsibilities
- Oversee team and guests' experience following service standards.
- Monitor and ensure guest satisfaction with food and service.
- Maintain neat and clean cafe operations.
- Perform lateral service as needed for smooth operation.
- Assist in food preparation and coffee brewing.
- Educate team on coffee blends and brewing equipment.
- Learn and improve food and beverage quality.
- Provide customer service and maintain cafe setup.
- Conduct daily staff huddles and maintain communication.
- Ensure cleanliness, address guest complaints positively, and uphold food and beverage standards.
- Perform other duties as assigned.
Requirements
- Strong leadership and communication skills.
- Ability to multitask and work in a fast-paced environment.
- Excellent customer service skills.
- Knowledge of food safety and sanitation guidelines.
- Basic math skills for inventory management.
Benefits
This role offers a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus benefits and opportunities for professional growth.
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