Cosmetic Advisor

2 weeks ago


New York County New York, United States Christian Dior Perfumes Full time
Job Overview

The Cosmetic Advisor serves as the esteemed representative of Christian Dior, embodying the brand's essence and values with enthusiasm. As a vital member of the Dior family, the Cosmetic Advisor consistently exemplifies the highest standards of hospitality. They are dedicated to delivering unforgettable experiences and exceptional service to clients, while achieving specific sales and client development objectives that enhance the brand's image and appeal.

Main Responsibilities

SALES PERFORMANCE

Engage in both in-store and virtual selling initiatives, acting as a personalized shopping consultant.

Promote Dior products by addressing clients' needs and providing a remarkable experience through superior service throughout the entire sales journey, adhering to the brand's standards.

Key Selling Techniques:

• Exhibit the pinnacle of Dior hospitality. Welcome customers warmly both at the counter and in high-traffic areas.

• Connect genuinely. Recognize and comprehend clients' needs through meaningful dialogue.

• Present and showcase tailored product recommendations, including cosmetics, fragrances, and skincare. Deliver the appropriate service flawlessly. Suggest complementary items within and across categories, offering a comprehensive beauty perspective.

• Communicate with passion, sharing the captivating stories of Dior and educating clients about the brand and its offerings.

• Meet retail sales objectives (both in-store and remotely) and contribute to boutique performance indicators on a weekly and monthly basis. Maintain awareness of personal sales performance and progress towards goals on a daily basis.

BRAND AND MARKET KNOWLEDGE

• Develop strong, lasting relationships with current clients both in-store and online.

• Attract new clients to the brand through authentic interactions.

• Utilize Dior resources and tools (such as Dior Connect & Ipos) to record client information, drive traffic, foster client loyalty, and take proactive measures.

• Achieve established objectives in all client relationship management activities, including recruitment, development, outreach, and sales.

BOUTIQUE MANAGEMENT

• Actively contribute to maintaining a visually appealing and hygienic boutique environment.

• Understand and adhere to merchandising standards and inventory control practices.

• Operate cash registers and assist in closing daily financial transactions.

• Complete all assigned operational and administrative responsibilities.

• Foster a positive workplace atmosphere.

• Participate in all offsite seasonal training sessions and Dior educational programs.
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