IT Operations Associate

3 weeks ago


Renton, Washington, United States Amazon Full time
About the Role
The successful IT Support Associate II will be customer-focused and motivated by team success, with a commitment to innovative, energetic, and adaptable work. You will work within a team, coordinating activities and supporting multiple concurrent goals.

In this role, you will diagnose and troubleshoot computer and network problems, inform customers of needed repairs, and answer basic questions. You will also follow all standard operating procedures through the effective use of knowledge management and acquire current knowledge of relevant policies to provide technically accurate solutions to users.

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