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Patient Care Assistant
2 months ago
Under the direct oversight of a Registered Nurse or physician, the Patient Care Assistant is responsible for a range of patient support tasks as designated, adhering to the legal scope of practice and established care standards, policies, and procedures. This role embodies the values and mission of Kaiser Permanente, demonstrating adaptability to evolving systems and a commitment to quality and effective care delivery. The Patient Care Assistant treats all individuals—co-workers, patients, families, and healthcare team members—with respect and dignity.
Key Responsibilities:
The Patient Care Assistant showcases their expertise through the following competencies and behaviors:
Leadership:
Adheres to Kaiser Permanente's policies, principles of responsibility, and relevant laws.Exhibits a professional demeanor, supporting innovative ideas.Employs effective communication techniques, including proper channels for escalation, to achieve desired outcomes.Collaborates with the Registered Nurse in identifying and resolving issues.Prioritizes tasks effectively to ensure timely completion of patient care duties, alerting the Registered Nurse if unable to fulfill assignments.Complies with all regulatory standards, policies, and best practices.Utilizes the nursing process to accurately identify patients and their scheduled procedures, performing care activities while considering age-related needs.Reports any unusual observations to the Registered Nurse.Collects and relays pertinent information to the Registered Nurse to assist in care plan adjustments.Discusses discharge challenges with the Registered Nurse and implements interventions as directed.Follows hospital protocols that tailor care to the specific age-related needs of the patient population.Keeps healthcare team members updated on patient responses to interventions within their competency.Ensures documentation is clear, dated, and signed, reflecting all activities performed.Maintains a safe environment by applying standard precautions and observing patient/family conditions, reporting any sudden changes to the Registered Nurse.Completes departmental competency validation during the probationary period and beyond.Facilitates the transport of patients, equipment, and supplies throughout the facility using proper body mechanics.Engages in departmental performance improvement initiatives, including planning, monitoring, and enhancing processes, while effectively utilizing computer systems.Customer Service:
Implements customer service standards as defined by the organization.Anticipates customer needs, proactively addressing them by listening and taking responsibility to resolve issues.Assists dissatisfied members by listening and ensuring their concerns are addressed.Responds promptly to call lights, alarms, and patient requests.Provides patients and their families with necessary information under the guidance of the Registered Nurse.Maintains patient confidentiality at all times.Ensures a clean, organized, and functional work environment.Team Collaboration:
Recognized as a cooperative team member who is flexible and willing to assist others.Addresses conflicts constructively and seeks appropriate support.Takes responsibility for personal actions and welcomes constructive feedback.Supports colleagues who are new to the department.Attends mandatory meetings and participates in professional development opportunities.Contributes to assessing current and future learning needs within the unit and developing educational plans.Stays informed about unit activities and suggests improvements.Adheres to attendance policies and reports to assigned areas punctually.Minimizes personal phone usage during work hours.Promotes a collaborative work environment.Financial Stewardship:
Organizes tasks to reduce overtime and identifies areas for system improvement.Basic Qualifications:Experience:
At least one (1) year of experience as a Patient Care Assistant in a hospital, skilled nursing, or similar setting.Current enrollment in an accredited RN or LVN program may substitute for one year of experience.Current employees may have this experience requirement waived.Education:
State Certification as a Nursing Assistant or completion of a Nursing Attendant course or current enrollment in an accredited RN or LVN program.Licenses and Certifications:
Basic Life Support certification.Additional Requirements:
Certification as a Certified Nursing Assistant may be required as specified by the organization.This position involves considerable walking, standing, moderate lifting, and handling emergencies within the scope of practice.Effective communication skills appropriate to the developmental stage of the patient are essential.Proficiency in English (both written and verbal) is required.Completion of Neonatal Resuscitation Modules 1-4 is required for Family Centered Care.Preferred Qualifications:
Some positions may require bilingual Spanish skills on a case-by-case basis. Flexibility to float to other areas within competency may be expected. Willingness to learn new computer systems is advantageous.Notes:
This is an on-call position with variable days and hours.
