Service Coordinator
4 days ago
DC Group Inc. is a family-owned, local business with a multi-national footprint, providing mission-critical support to top companies in the United States and Canada.
Job SummaryWe are seeking a highly organized and customer-focused Service Coordinator to oversee our clients in a designated territory, building strong relationships through hands-on project management.
Key Responsibilities- Client Management: Oversee DC Group clients in a designated territory, building relationships through hands-on project management.
- Field Service Management: Manage DC Group employed Field Service Engineers (FSE) by coordinating their maintenance, installation, and repair work schedules.
- Emergency Service Requests: Manage mission-critical emergency service requests by accurately communicating schedules, coordinating expedited parts shipments, and required repairs.
- Logistics and Coordination: Drive the logistics between multiple departments to successfully fulfill contract service-level-agreements (SLA).
- Communication: Monitor email and phone communication from DC Group clients, providing prompt responses and solutions.
- Reporting and Quotations: Prepare field service reports based on analysis of recorded data and prepare price quotations based on industry standards, field service recommendations, and client requests.
- Education: Minimum AA/AS degree
- Communication Skills: Strong written and oral communication skills
- Customer Service Experience: Customer service experience
- Organizational Skills: Ability to manage varying daily deliverables while addressing customer needs
- Technical Skills: Intermediate to advanced Microsoft Office 365 knowledge (Word, Excel, Outlook)
- Attitude and Desire: A positive attitude and a desire to learn
- Flexible Paid Time Off (PTO): Flexible paid time off (PTO)
- Paid Holidays: Paid holidays
- Medical Plan: Medical Plan
- Dental Plan: Dental Plan
- Vision Plan: Vision Plan
- Health Savings Account: Health Savings Account
- Company Paid Benefits: Company paid employee STD/LTD/Life/AD&D
- Supplemental Plans: Supplemental plans (Critical Illness, Accident, Life/AD&D)
- 401(k) Plan: 401(k) plan with employer match
- Complimentary Parking: Complimentary covered, ramp parking at our new, state-of-the-art campus
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