Service Coordinator

4 days ago


Minneapolis, Minnesota, United States DC Group Full time
About DC Group Inc.

DC Group Inc. is a family-owned, local business with a multi-national footprint, providing mission-critical support to top companies in the United States and Canada.

Job Summary

We are seeking a highly organized and customer-focused Service Coordinator to oversee our clients in a designated territory, building strong relationships through hands-on project management.

Key Responsibilities
  • Client Management: Oversee DC Group clients in a designated territory, building relationships through hands-on project management.
  • Field Service Management: Manage DC Group employed Field Service Engineers (FSE) by coordinating their maintenance, installation, and repair work schedules.
  • Emergency Service Requests: Manage mission-critical emergency service requests by accurately communicating schedules, coordinating expedited parts shipments, and required repairs.
  • Logistics and Coordination: Drive the logistics between multiple departments to successfully fulfill contract service-level-agreements (SLA).
  • Communication: Monitor email and phone communication from DC Group clients, providing prompt responses and solutions.
  • Reporting and Quotations: Prepare field service reports based on analysis of recorded data and prepare price quotations based on industry standards, field service recommendations, and client requests.
Requirements
  • Education: Minimum AA/AS degree
  • Communication Skills: Strong written and oral communication skills
  • Customer Service Experience: Customer service experience
  • Organizational Skills: Ability to manage varying daily deliverables while addressing customer needs
  • Technical Skills: Intermediate to advanced Microsoft Office 365 knowledge (Word, Excel, Outlook)
  • Attitude and Desire: A positive attitude and a desire to learn
Employee Benefits
  • Flexible Paid Time Off (PTO): Flexible paid time off (PTO)
  • Paid Holidays: Paid holidays
  • Medical Plan: Medical Plan
  • Dental Plan: Dental Plan
  • Vision Plan: Vision Plan
  • Health Savings Account: Health Savings Account
  • Company Paid Benefits: Company paid employee STD/LTD/Life/AD&D
  • Supplemental Plans: Supplemental plans (Critical Illness, Accident, Life/AD&D)
  • 401(k) Plan: 401(k) plan with employer match
  • Complimentary Parking: Complimentary covered, ramp parking at our new, state-of-the-art campus

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