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Service Development Engineer Instrument

4 weeks ago

Madison WI USA, United States Promega Full time
Job Summary:

As a Service Development Engineer Instrument, you will lead and assist in improving, and implementing service processes, documentation, training, tools, and systems for Promega Instruments. Your primary focus will be on launching and deploying these resources for use in the global support and service of instrument products.

Key Responsibilities:
1. Serve as the Instrument Service Core Team representative on New Product Introduction projects and On-Market Product projects and product changes. Complete service deliverables per the project timeline. Launch documentation, processes, and training per the project timeline. Serve as project coordinator for service deliverables. Initiate, review, and implement engineering change orders.
2. Serve as a bridge between field & depot service and R&D, Product Management, and Operations. Provide effective communications to the field and gather feedback from the service teams regarding product performance and issues. Coordinate with other groups and teams for design reviews, testing plans, reliability, and manufacturing processes to solve product issues and production problems.
3. Help define global service products (Service Agreements, PM, IQOQ etc.) in line with design requirements, operational needs, and applicable standards.
4. Lead and assist in developing, improving, and implementing service processes, documentation, training, tools, and systems for Promega Instruments, in collaboration with Product Support Engineers, Field Support Engineers, and Training. Translate R&D and manufacturing documentation and information into field service manuals. Conduct serviceability design reviews and provide insights and suggestions to improve product requirements, designs, prototypes, and participate in product testing. Collaborate with R&D and Operations to identify spare parts. Work with the training coordinator to create and improve training materials and resources. Participate in training trainers to support the rollout of training programs. Integrate service bulletins and other updates into service manuals to ensure service personnel have up to date information.
5. Launch and deploy processes, documentation, tools, and training to global support and service instrument teams; Promega employees, distributors, and third parties.
6. Participate in all operational aspects of instrument service and instrument field support.

What We Offer:
Promega is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class. We encourage qualified females, minorities, and special disabled veterans and other veterans to apply.