Customer Service Director

5 days ago


Hialeah, Florida, United States James Boruff - State Farm Agent Full time
Job Overview

As a Customer Service Manager at James Boruff - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role.

Key Responsibilities
  • Lead the customer service team and oversee daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
Requirements
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.
What We Offer
  • Bonus based on performance.
  • Company parties.
  • Competitive salary.
  • Free food & snacks.
  • Free uniforms.
  • Opportunity for advancement.
  • Paid time off.
  • Training & development.

We look forward to connecting with you if you are a customer-focused and empathetic team member who is passionate about delivering exceptional client experiences.



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