Customer Service Representative

2 weeks ago


Hialeah, Florida, United States State of Florida Full time
Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at the State of Florida. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain knowledge of our products and services to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements
  • High school diploma or equivalent required; bachelor's degree preferred
  • Minimum 2 years of customer service experience in a call center or retail environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Proficiency in Microsoft Office and customer relationship management software
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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