Customer Success Manager

4 weeks ago


Winchester, Massachusetts, United States Monotype Full time
Customer Success Manager

Monotype is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for managing the post-sales business relationships with our growing portfolio of enterprise customers.

Key Responsibilities:
  • Develop and execute customized plans to drive customer adoption and maximize value from our SaaS offering.
  • Build and maintain strong relationships with customers, understanding their business needs and goals.
  • Collaborate with cross-functional teams to identify and address customer pain points.
  • Analyze customer utilization data to inform business decisions and improve customer experience.
  • Identify opportunities for upselling and cross-selling, and develop strategies to drive new business growth.
  • Communicate effectively with customers, stakeholders, and internal teams to ensure seamless customer interactions.
Requirements:
  • 3+ years of customer success, client relations, or sales experience.
  • Proven track record of driving customer growth and retention.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of customer success processes and software solutions.
What We Offer:
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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