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Senior Branch Manager

1 month ago

Winchester, Massachusetts, United States Northern Bank Full time
About the Role

We are seeking a highly motivated and experienced Floating Manager to join our team at Northern Bank. As a key member of our management team, you will be responsible for driving branch performance, increasing sales, and delivering an exceptional customer experience.

Key Responsibilities
  • Build and promote the branch, drive sales, and promote overall ownership and accountability for customer service and branch success.
  • Immerse in the community by leading and supporting the Bank's community-related initiatives and events to build brand awareness.
  • Identify, develop, and close sales, cross-selling bank products and services when appropriate.
  • Develop and communicate sales strategies to staff to enable the branch to achieve and exceed sales/deposit goals.
  • Proactively prospect and grow business banking relationships through outreach to continuously build a strong customer base.
  • Lead staff by applying knowledge of the Bank's products, services, policies, and procedures.
  • Create a positive work environment by providing direction and leadership to branch staff, emphasizing superior customer service skills, achieving sales goals, and teamwork.
  • Develop, coach, and motivate branch staff, conducting performance counseling and evaluations of employee performance.
  • Involved in the recruiting, vetting, interviewing, and hiring of new employees.
  • Conduct branch meetings with staff to communicate issues, review product knowledge, set goals, communicate sales results, provide recognition, and skill review.
Requirements
  • 5 years of banking experience.
  • 3 years of management experience.
  • Experience in prospecting and deepening relationships with new and existing customers.
  • Excellent communication, sales, and customer service skills.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Eager to expand branch with new accounts, clients, and businesses.
  • Demonstrated ability to effectively manage, train, coach, and counsel employees.
  • Strong computer skills, including Word, Excel, and an associate degree or bachelor's degree preferred.