Customer Service Ambassador

3 weeks ago


Oxon Hill, Maryland, United States SP Plus Corporation Full time
Parking Experience Specialist

At SP Plus Corporation, we're driven by our promise to make every moment matter for a world on the go. As a Parking Experience Specialist, you'll play a vital role in ensuring our customers have a seamless parking experience. Your responsibilities will include assisting the maintenance team with keeping common areas clean, ensuring customers have a smooth parking experience, and facilitating the expedient flow of traffic through the facility.

Key Responsibilities:

Ensure customers have a seamless parking experience and facilitate the expedient flow of traffic through the facility

Assist customers in making payment to fully automated revenue control equipment

Go above and beyond to deliver an exceptional client and customer experience that is guided by the SP Plus Promise

Assist in the management of the day-to-day activities of the assigned location

Monitor parkers in pay-in lanes

Make every customer interaction a moment that matters through friendly and professional conduct

Requirements:

High School Diploma or an equivalent combination of experience and education

Experience with automated parking access control hardware and software or a high aptitude for technology

Ability to read, write, and interpret the English language

Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The exposure level in the work environment to vehicle emissions is moderate to high. The exposure level in the work environment to extreme hot/cold temperatures is moderate to high. The work environment is subject to all weather conditions, including precipitation and wind. The exposure level in the work environment to bright sunlight and nighttime working conditions is high.

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