Key Account Leader, Northeast

3 days ago

Philadelphia, Pennsylvania, United States Axon Full time
About Axon

Axon is a leading provider of innovative technology solutions for law enforcement and public safety agencies. Our mission is to Protect Life and make a positive impact on the world.

Job Summary

We are seeking a highly motivated and experienced Key Account Leader to join our team in the Northeast region. As a Key Account Leader, you will be responsible for developing and executing account strategies to drive revenue growth and customer satisfaction.

Key Responsibilities
  • Manage and grow revenue and market share at designated agencies
  • Develop and maintain client relationships to drive revenue growth
  • Develop and execute account strategy by collaborating with account team
  • Track customer activity in internal systems to execute on account strategy and identify additional opportunities
  • Cultivate customer relationships and ensure effective service delivery to accounts
  • Focus on customer satisfaction, know the customer's business and workflows, develop proper contact network within accounts
  • Work with and bring in experts/specialists where required
  • Oversee and know all account activities for your book of business
  • Own account relationship and drive overall customer satisfaction for assigned accounts
  • Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing
  • May provide customer product training as necessary
  • Accountable for individual expense budget management
Requirements
  • Minimum of 5 years of demonstrated successful customer-facing Software (SaaS / Cloud) Sales Experience
  • Minimum of 3 years' experience managing a book of business of Major Accounts
  • Solution or consultative sales experience working within complex sales processes
  • Data management experience using Salesforce (preferred) or similar CRM
  • Strong understanding of Cloud and SaaS
  • Able to travel 70% days a week on the road, including overnight travel
  • Able to clearly and directly articulate complex solution offerings across technical and non-technical audiences
  • Startup experience & some vertical experience
  • Law Enforcement / Public Safety experience
  • Team Player: collaborate with various team members regularly
  • Ready to own & drive the territory
What We Offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

The compensation for this role is made up of an uncapped commission and a starting base pay between USD 88,000 in the lowest geographic market and USD in the highest geographic market. On average, the national commission target for this role is USD $350,000. On-Target Earnings (OTE) for this role will be a combination of base pay and the commission target for the role.

Axon is an equal opportunity employer that promotes justice, advances equity, values diversity, and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

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