Help Desk Support Service Specialist

2 days ago


Liberty, North Carolina, United States General Dynamics Full time
Job Description

At General Dynamics, we are seeking a highly skilled Help Desk Support Service Specialist to join our team. As a Help Desk Support Service Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our systems and equipment are running smoothly.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Install, configure, and maintain computer systems and equipment
  • Perform routine maintenance tasks to ensure system uptime and performance
  • Collaborate with other teams to resolve complex technical issues
  • Document and track technical issues and resolutions
Requirements:
  • 2+ years of experience in a help desk or technical support role
  • Strong technical skills, including knowledge of hardware, software, and network systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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