IT Implementation Specialist
2 weeks ago
As a Simphony POS Implementation Specialist at Kinettix, you will play a crucial role in the implementation and support of store systems, ensuring the smooth transition and function of IT operations across restaurant locations. Your responsibilities will include testing and evaluating new technology, leveraging existing systems, managing Simphony point-of-sale (POS) vendor/partner relationships, and providing comprehensive documentation and training.
Key Responsibilities:- Assist in the maintenance and management of all aspects of daily Simphony POS functionality as it pertains to IT Operations.
- Test and evaluate system updates and patches to enhance or correct operational efficiency and customer experience.
- Leverage existing technology resources effectively to optimize system performance.
- Manage relationships with support partners, ensuring effective communication and collaboration.
- Provide support to end-users, troubleshooting issues, and resolving technical problems related to Simphony POS and related reporting.
- Expert level knowledge of Simphony POS (Multi-Revenue Center), Reporting & Analytics, Labor Management, and Interfaces.
- Experience with Simphony and R&A version upgrades.
- (5) years in a System Implementation and face-to-face Support role.
- Excellent problem-solving skills and ability to think analytically.
- Familiarity with SQL and JSON for data analysis and integration purposes.
- Basic understanding of Networking TCP/IP and VLANs to troubleshoot network-related issues.
- Experience in working in or performing helpdesk tasks, providing support to non-technical end-users.
- Ability to handle multiple tasks and projects simultaneously, meeting deadlines and prioritizing effectively.
- Strong interpersonal and communication skills, with the ability to work collaboratively in a team environment.
- BASIC
- Interfaces
- Steps
- Operational Efficiency
- Customer Experience
- JSON
- Travel
- Analytics
- Infrastructure
- Networking
- Availability
- Technical Support
- Integration
- Data Analysis
- Information Technology
- Troubleshooting
- Security
- Education
- Documentation
- SQL
- Testing
- Maintenance
- Business
- Communication
- Training
- Management
This is a contract position, guaranteed for 1 year with the possibility of extension. The ideal candidate is flexible, agile, and adept at handling multiple tasks and projects simultaneously. This role reports to the Store Systems Manager.
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IT Implementation Specialist
2 weeks ago
Elizabeth, New Jersey, United States Kinettix Full timeJob Description:As a Simphony POS Implementation Specialist at Kinettix, you will play a crucial role in the implementation and support of store systems, ensuring the smooth transition and function of IT operations across restaurant locations. Your responsibilities will include testing and evaluating new technology, leveraging existing systems, managing...
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IT Implementation Specialist
4 weeks ago
Elizabeth, New Jersey, United States Kinettix Full timeJob Description:As a Simphony POS Implementation Specialist, you will play a crucial role in the implementation and support of store systems, ensuring the smooth transition and function of IT operations across restaurant locations. Your responsibilities will include testing and evaluating new technology, leveraging existing systems, managing Simphony...
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IT Implementation Specialist
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Elizabeth, New Jersey, United States Kinettix Full timeKinettix is seeking a highly skilled Simphony POS Implementation Specialist to join our team. As a key member of our IT department, you will play a crucial role in the implementation and support of store systems, ensuring the smooth transition and function of IT operations across restaurant locations. Your expertise in Simphony POS, Reporting & Analytics,...
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