IT Implementation Specialist
5 days ago
Kinettix is seeking a highly skilled Simphony POS Implementation Specialist to join our team. As a key member of our IT department, you will play a crucial role in the implementation and support of store systems, ensuring the smooth transition and function of IT operations across restaurant locations. Your expertise in Simphony POS, Reporting & Analytics, Labor Management, and Interfaces will be essential in testing and evaluating new technology, leveraging existing systems, and managing vendor/partner relationships. You will also be responsible for providing comprehensive documentation and training to ensure seamless system integration. If you are a flexible, agile, and adept individual with excellent problem-solving skills and ability to think analytically, we encourage you to apply for this exciting opportunity. Key Responsibilities:
* Assist in the maintenance and management of all aspects of daily Simphony POS functionality as it pertains to IT
* Evaluate system updates and patches to enhance or correct operational efficiency and customer experience
* Leverage existing technology resources effectively to optimize system performance
* Manage relationships with support partners, ensuring effective communication and support to end-users, troubleshooting issues, and resolving technical problems related to Simphony POS and related reporting
* Collaborate with cross-functional teams to implement IT projects and helpdesk tasks and provide technical support as needed
* Perform any other duties as assigned by supervisor
Requirements:
* Expert level knowledge of Simphony POS (Multi-Revenue Center), Reporting & Analytics, Labor Management, and Interfaces
* Experience with Simphony and R&A version upgrades
* Excellent problem-solving skills and ability to think analytically
* Familiarity with SQL and JSON for data analysis and integration purposes
* Basic understanding of Networking TCP/IP and VLANs to troubleshoot network-related issues
* Experience in working in or performing helpdesk tasks, providing support to non-technical end-users
* Ability to handle multiple tasks and projects simultaneously, meeting deadlines and prioritizing effectively
* Strong interpersonal and communication skills, with the ability to work collaboratively in a team environment
* Availability to travel (80%) across the United States and Canada via air as needed
If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.
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IT Implementation Specialist
2 weeks ago
Elizabeth, New Jersey, United States Kinettix Full timeJob Description:As a Simphony POS Implementation Specialist at Kinettix, you will play a crucial role in the implementation and support of store systems, ensuring the smooth transition and function of IT operations across restaurant locations. Your responsibilities will include testing and evaluating new technology, leveraging existing systems, managing...
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IT Implementation Specialist
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Elizabeth, New Jersey, United States Kinettix Full timeJob Description:As a Simphony POS Implementation Specialist, you will play a crucial role in the implementation and support of store systems, ensuring the smooth transition and function of IT operations across restaurant locations. Your responsibilities will include testing and evaluating new technology, leveraging existing systems, managing Simphony...
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IT Implementation Specialist
2 weeks ago
Elizabeth, New Jersey, United States Kinettix Full timeJob Description:As a Simphony POS Implementation Specialist at Kinettix, you will play a crucial role in the implementation and support of store systems, ensuring the smooth transition and function of IT operations across restaurant locations. Your responsibilities will include testing and evaluating new technology, leveraging existing systems, managing...
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