IT Implementation Specialist

5 days ago


Elizabeth, New Jersey, United States Kinettix Full time

Kinettix is seeking a highly skilled Simphony POS Implementation Specialist to join our team. As a key member of our IT department, you will play a crucial role in the implementation and support of store systems, ensuring the smooth transition and function of IT operations across restaurant locations. Your expertise in Simphony POS, Reporting & Analytics, Labor Management, and Interfaces will be essential in testing and evaluating new technology, leveraging existing systems, and managing vendor/partner relationships. You will also be responsible for providing comprehensive documentation and training to ensure seamless system integration. If you are a flexible, agile, and adept individual with excellent problem-solving skills and ability to think analytically, we encourage you to apply for this exciting opportunity. Key Responsibilities:

* Assist in the maintenance and management of all aspects of daily Simphony POS functionality as it pertains to IT
* Evaluate system updates and patches to enhance or correct operational efficiency and customer experience
* Leverage existing technology resources effectively to optimize system performance
* Manage relationships with support partners, ensuring effective communication and support to end-users, troubleshooting issues, and resolving technical problems related to Simphony POS and related reporting
* Collaborate with cross-functional teams to implement IT projects and helpdesk tasks and provide technical support as needed
* Perform any other duties as assigned by supervisor

Requirements:

* Expert level knowledge of Simphony POS (Multi-Revenue Center), Reporting & Analytics, Labor Management, and Interfaces
* Experience with Simphony and R&A version upgrades
* Excellent problem-solving skills and ability to think analytically
* Familiarity with SQL and JSON for data analysis and integration purposes
* Basic understanding of Networking TCP/IP and VLANs to troubleshoot network-related issues
* Experience in working in or performing helpdesk tasks, providing support to non-technical end-users
* Ability to handle multiple tasks and projects simultaneously, meeting deadlines and prioritizing effectively
* Strong interpersonal and communication skills, with the ability to work collaboratively in a team environment
* Availability to travel (80%) across the United States and Canada via air as needed

If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.



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