Customer Service Representative

2 weeks ago


Waipahu, Hawaii, United States TireHub LLC Full time

Job Summary:

TireHub LLC is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer experiences through inbound sales calls and order management.

Key Responsibilities:

  • Manage incoming sales calls and all aspects of inbound order management
  • Input and maintain customer accounts in CRM
  • Adhere to TireHub's pricing policy
  • Manage customer returns and warranties
  • Make appropriate product recommendations
  • Complete other tasks assigned by the Customer Service Lead

Requirements:

  • 2 years minimum previous sales or customer-facing experience preferred
  • Demonstrated success with over-the-phone communication
  • Industry sales knowledge preferred
  • Bilingual is a plus

What We Offer:

  • Excellent written, interpersonal, and verbal communication skills
  • Demonstrated ability to deliver results to the appropriate quality and time metrics
  • Demonstrated problem-solving and critical thinking skills
  • Product and industry knowledge
  • Collections experience
  • Microsoft Office experience

Equal Opportunity Employer: TireHub LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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