Client Service Representative

2 weeks ago


Waipahu, Hawaii, United States VCA Animal Hospitals Full time
About VCA Animal Hospitals

VCA Animal Hospitals is a leading provider of veterinary care, dedicated to delivering exceptional service and care to our clients and their pets.

Job Summary

We are seeking a highly skilled and compassionate Client Service Representative to join our team. As the face of VCA, this individual will be responsible for providing exceptional customer service, managing medical records, and ensuring the smooth operation of our hospital.

Key Responsibilities
  • Provide exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Schedule and confirm appointments, place outbound calls for follow-ups, and reach out to prospective clients.
  • Present and explain fees, including processing payments, and recommend products and services.
  • Manage medical records, charts, reports, and correspondence, and maintain a clean and organized hospital environment.
Requirements

To be successful in this role, you will need excellent communication and interpersonal skills, a strong attention to detail, and the ability to work in a fast-paced environment. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply.

What We Offer

We offer a competitive compensation package, including medical, dental, and vision benefits, paid vacation and sick days, and a 401(k) plan. Our team is dedicated to providing a supportive and inclusive work environment, and we are proud to be an Equal Opportunity Employer.



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