Restaurant Operations Manager
2 weeks ago
Raising Cane's is seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As an Assistant Restaurant Leader, you will play a key role in supporting the Restaurant Leader in the day-to-day operations of the restaurant and upholding Raising Cane's standards and culture.
Key Responsibilities- Hire and terminate all hourly, non-management crewmembers
- Own the onboarding, status change and payroll process for all hourly crewmembers
- Create crewmember work and training schedules
- Manage the performance of all hourly crewmembers (e.g. development, coaching, redirective communication and documentation, and other performance management tasks)
- Act as manager on duty and opens and closes the restaurant
- Manage cash handling and ensures accountability
- Enforce Raising Cane's policies and standards
- Execute shift management meeting Raising Cane's operations and safety standards
- Use required tools, forms and logs to support shift execution, document results and take corrective action when needed
- Deploy crewmembers during a shift
- Provide exemplary customer service
- Utilize reward and recognition program for the crewmembers in the restaurant
- Authorize employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
- Ensure cleanliness of the restaurant and ensures the facility is in good working order
- Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
- Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills
- Able to work effectively and efficiently both independently and collaboratively
- Able to recognize and analyze problems, set goals, create plans and convert plans into action to solve problems
- Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
- Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
- 3+ years of restaurant or retail management experience
- New restaurant opening experience preferred
- Must be 18 years of age or older
- High school diploma or equivalent required, some college preferred
- Possess a valid driver's license
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