Front Desk Hospitality Representative

4 weeks ago


Phoenix, Arizona, United States Pyramid Global Hospitality Full time
Job Summary

The Front Desk Agent will provide exceptional guest service, ensuring a warm and welcoming experience for all visitors. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Greet guests promptly and efficiently, using a positive and clear speaking voice.
  • Register guests, confirm room rates, and process payments in a timely manner.
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Manage guest complaints, using sound judgment and discretion to resolve problems.
  • Take ownership of guest challenges and follow through to ensure guest satisfaction.
  • Work collaboratively with the front office team to ensure seamless guest service.
Requirements:
  • At least one year of related guest experience, preferably in hospitality.
  • Strong organizational and analytical skills, with the ability to multi-task and prioritize in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
  • Self-directed, motivated, and able to work independently with minimal supervision.
What We Offer:

Pyramid Global Hospitality is committed to providing a supportive and inclusive work environment that fosters growth, development, and wellbeing. As a Front Desk Agent, you will have the opportunity to work with a talented team, develop your skills and knowledge, and contribute to the success of our company.

We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off. You will also have access to ongoing training and development opportunities, as well as unique perks such as on-site wellness programs and employee rates on hotel stays.

Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.



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