Customer Service Ambassador
6 days ago
**About El Milagro**
El Milagro is a family-owned and operated business that has been a leading provider of authentic quality tortilla products for over 70 years. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the food industry.
**Job Summary**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
**Key Responsibilities**
- Provide professional customer service to internal and external customers, responding to inquiries and resolving issues in a timely and efficient manner.
- Obtain and verify customer and order information, ensuring accuracy and completeness.
- Inform customers of order information, including prices, shipping dates, and anticipated delays.
- Review and ensure accuracy of account information and orders.
- Maintain records of new product orders and status.
- Review and report account/order modifications.
- Conduct client pick-up procedures.
- Recommend and provide product information to meet the needs of potential new customers.
- Obtain and enter new customer information.
- Place product sample orders for potential new customers and active customers.
- Receive and respond to customer concerns.
- Prepare invoice and shipping documents.
- Confer with warehouse and route salesmen to push through or track orders.
- Calculate shipping and total charges for products.
- Confer with warehouse to determine availability of requested merchandise.
- Record transactions and collect payment for product for further processing.
- Ensure pending calls are handled appropriately.
**Requirements**
To be successful in this role, you will need:
- Minimum of 1 year experience in entering data and customer service.
- Fluent in Spanish and English.
- Open availability.
- Ability to sit for extended periods and perform repetitive tasks.
**Working Environment**
This role will be based in our office-like environment in the plant, where you will work closely with our warehouse and route sales teams to ensure seamless customer service.
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