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Customer Service Ambassador

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Chicago, Illinois, United States Jiffy Lube #1160 Full time
Job Overview

Company Name: Jiffy Lube #1160

**Job Title:** CUSTOMER SERVICE REPRESENTATIVE

Position Purpose: As a Customer Service Representative at Jiffy Lube #1160, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide efficient and professional assistance to customers regarding any issues with their vehicle's glass.

**Key Responsibilities:**

  • Develop a deep understanding of our company's products and services to effectively address customer inquiries
  • Accurately assess customer needs and provide timely updates throughout the service process
  • Offer personalized solutions based on customer requirements, ensuring a seamless and satisfying experience
  • Provide expert advice on manufacturer recommendations, promoting customer trust and loyalty

**Qualifications and Skills:**

  • Proven ability to analyze and recommend strategies to improve customer satisfaction and sales results
  • Excellent communication and interpersonal skills, with a passion for interacting with customers to resolve any issues
  • Strong knowledge of vehicle safety regulations, manuals, and maintenance procedures
  • Ability to work effectively in a fast-paced environment, maintaining a clean and organized workspace
  • Prior experience in retail, restaurant, or hospitality industries is a plus

**Physical Requirements:**

  • Ability to stand for extended periods on hard surfaces and work in varying temperatures
  • Operating tools and equipment safely and efficiently
  • Lifting items up to 50 pounds, with the ability to perform various physical movements such as bending, twisting, and lifting
  • Possession of a valid driver's license