Customer Service Ambassador

5 days ago


Chicago, Illinois, United States Freddie Crenshaw - State Farm Agent Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Freddie Crenshaw State Farm. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong, long-lasting relationships with our clients, understanding their needs and preferences to provide tailored solutions.
  • Provide Exceptional Customer Service: Respond promptly and accurately to customer inquiries, resolving issues efficiently and effectively.
  • Insurance Education and Consultation: Use a customer-centric approach to educate clients about insurance options, helping them make informed decisions.
  • Communication and Collaboration: Utilize excellent communication skills to coordinate with internal teams, ensuring seamless service delivery and promoting business growth.
Requirements
  • Customer Service Focus: Demonstrated commitment to delivering exceptional customer experiences.
  • Effective Communication: Excellent verbal and written communication skills to interact with clients and internal teams.
  • Problem-Solving: Proactive approach to resolving customer issues and finding solutions.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus structure.
  • Opportunities for Advancement: Potential for growth and career development within the agency.
  • Work-Life Balance: Paid time off (vacation and personal/sick days) and health benefits.
  • Valuable Experience: Opportunity to gain valuable career-building experience in the insurance industry.


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