Customer Success Manager

4 weeks ago

San Francisco, California, United States Notion, LLC Full time
About Us

We're a software company on a mission to empower individuals, teams, and organizations to create tailored solutions to their unique challenges. Our goal is to make software toolmaking accessible to everyone, and we're committed to building a diverse and creative team that reflects the global community we serve.

About the Role

We're seeking a highly skilled Customer Success Manager to join our team and drive growth and success for our mid-market customers. As a key member of our Customer Success team, you will be responsible for driving adoption, retention, and expansion of our product among our mid-market customers.

Key Responsibilities
  • Drive onboarding, adoption, utilization, and growth in Notion's existing customer base by owning specific customer accounts
  • Proactively identify customers who aren't maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
  • Partner with the Account Management team on marquee Mid-Market accounts to expand use cases and create stickier customers
  • Learn our product inside and out and help your customers drive business outcomes
  • Collaborate with our Sales team to realize successful renewals and expansions
  • Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
  • Surface opportunities to expand existing accounts when it's right for the customer
  • Document and share key findings/learnings with broader Notion organization
Requirements
  • 5+ years of success in your current Customer Success or Account Management role
  • Ability to build Customer Success playbooks and new processes based on learnings
  • Ability to work cross-functionally to solve customer problems creatively
  • Ability to navigate ambiguity in a fast-paced and foundational team
Nice to Haves
  • You've been a first or early hire at a fast-growing start-up before
  • You've got strong technical chops
  • You have experience using Notion
About Notion

Notion is an equal opportunity employer committed to diversity and inclusion. We believe that a diverse and inclusive team is essential to our success, and we're committed to creating a workplace that reflects the global community we serve. We're proud to be an equal opportunity employer and welcome applications from qualified candidates from all backgrounds.

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