Business Development Customer Outreach Representative

4 days ago


Monroe, North Carolina, United States ASSA ABLOY Full time
About the Role

We are seeking a highly motivated and experienced Business Development Customer Outreach Representative to join our ASSA ABLOY Accessories Group Customer Outreach Program team.

This is an exciting opportunity to drive new business within existing accounts, grow revenue, train customers on new products, and resolve customer concerns.

Key Responsibilities
  • Develop long-term, positive relationships with assigned customers.
  • Educate customers and potential customers about Accessory Group products and programs.
  • Grow AG brand revenue through competitive and data analysis to identify potential new opportunities, generating leads for Business Development Managers and/or DSS.
  • Introduce new products to assigned customers, using a detailed understanding of the customers business and creating a value proposition to encourage new top-line sales.
  • Cross-sell AG brands to the customer base through an in-depth understanding of each brand's core competencies and products.
  • Assist customers with website training and navigating our various customer-facing websites.
  • Gather, analyze, and report competitor information to Business Development Managers and DSS representatives.
  • Resolve customer issues in a timely manner, using discretionary judgment as outlined within group policies.
  • Lead/participate in special projects as required, including launching new Flash sites; new product launch marketing blitzes, etc.
Requirements
  • Four-year degree strongly preferred; will consider individuals with significant relative experience.
  • Minimum 3 years experience within a B2B inside sales, outside sales, or an advanced customer relations role.
  • Excellent communication skills.
  • Comfortable meeting new people via phone, video meetings, and email.
  • Experience working remotely, self-motivated to excel, excellent time-management skills.
  • Proficient in MS Office (Excel, Word, PowerPoint, etc.).
  • Strong work ethic, able to self-manage with little guidance.
  • Positive, enthusiastic attitude, embodying the ASSA ABLOY Core Values of Empowerment, Innovation, and Integrity.


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