Customer Service Liaison
3 days ago
At Imperial Dade, we are seeking a highly skilled Customer Service Liaison to join our team in Orlando, FL. As a key member of our sales and support team, you will play a vital role in ensuring exceptional customer service experiences for our valued clients.
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally
- Interface with customers via phone, email, or in-person to provide product information and assistance
- Collaborate with colleagues to increase sales and profitability by suggesting new products and participating in sales promotions
- Optimize fill rates by offering substitutions for out-of-stock or discontinued items
- Evaluate customer needs and escalate complex issues to the customer service manager as needed
Requirements:
- High school diploma or equivalent
- Minimum 2 years of customer service experience
- Proficiency in MS Office and familiarity with using other software
- Excellent communication and problem-solving skills
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus benefits including medical, dental, vision, and a 401(k) program with company match. Our dynamic work environment offers opportunities for growth and professional development.
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