Hospital Liaison Specialist

2 days ago


Orlando, Florida, United States Orlando Health Full time
About the Role

We are looking for a skilled Hospital Liaison Specialist to join our team at Orlando Health. In this role, you will be responsible for handling patient complaints and concerns in a professional and effective manner.

Key Responsibilities:
  1. Respond to patient inquiries and resolve service issues in a timely and professional manner.
  2. Maintain accurate records of patient interactions and complaints.
  3. Collaborate with various hospital departments to resolve patient concerns and improve overall patient satisfaction.
  4. Analyze patient feedback and make recommendations for improvements to our services.
  5. Develop and maintain relationships with patients, families, and hospital staff to ensure seamless communication and resolution of issues.
What You'll Need:Education:

An Associate's degree or equivalent combination of relevant education and/or experience (1:1 basis) in Customer Service.

Skills:

Strong interpersonal, customer service, and communication skills. Proficient in Microsoft Office, particularly Word, Excel, and Access.

Salary:

$60,000 - $80,000 per year, depending on experience.



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