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Hospital Liaison Coordinator

3 weeks ago

Orlando, Florida, United States Orlando Health Full time
Job Description:

The Hospital Liaison Coordinator is a critical role in ensuring that patients receive high-quality care and service during their stay at Orlando Health. As a key member of our team, you will serve as a liaison between patients, hospital staff, and external partners to resolve complaints and concerns in a timely and professional manner.

Responsibilities:
  • Serve as a point of contact for patients, families, and hospital staff to resolve complaints and concerns.
  • Collaborate with hospital departments to develop and implement strategies to improve patient satisfaction.
  • Provide educational resources to patients and hospital staff to promote understanding of patient rights and responsibilities.
  • Document all interactions with patients and hospital staff to ensure accurate record-keeping.
Requirements:
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Two years of experience in customer service or patient relations with a healthcare organization.
  • Strong communication, interpersonal, and problem-solving skills.
Estimated Salary:

$40,000 - $60,000 per year, depending on experience.