Hotel Operations Director

3 weeks ago


Hartford, Connecticut, United States RMS Construction LLC Full time
Job Overview

RMS Construction LLC is seeking a skilled Front Office Manager to oversee the day-to-day operations of our front-desk team. As a key member of our management team, you will be responsible for ensuring exceptional customer service and maintaining high standards for hotel operations.

Responsibilities
  • Leadership and Management: Direct and supervise front desk staff, bellmen, and other team members to achieve excellent customer service and maintain operational efficiency.
  • Customer Service: Set the model for exceptional customer service, resolving guest issues promptly and professionally.
  • Operations: Oversee all front office operations, including reservations, group billing, accommodations, check-ins/check-outs, team training, and audio-visual assistance.
  • Training and Development: Develop and implement training programs to enhance team members' skills and knowledge.
  • Communication: Work closely with other department heads to ensure seamless communication and coordination.
Requirements
  • Education: Bachelor's degree in hospitality or a related field (preferred).
  • Experience: 3-5 years of experience in hospitality, with a minimum of 2 years as a Front Office Manager.
  • Skills: Excellent leadership, customer service, and communication skills.
  • Work Schedule: Flexible work schedule, including evenings and weekends.


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